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Linzmajer,M.; Wagner, T.; Walsh, G:; Kleinlercher, K.
(2023):
Employee ethnicity and regional clothing at the frontline,
Paper presented at the 2023 Academy of Marketing Science Annual Conference, New Orleans, LA, May 17-19, 2023.
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Funke, C.; Walsh, G.
(2023):
A Fresh Look at Online Retailing: Examining the Relationships Between Courier Service Interactions and
Customer Outcomes,
Conference Paper at 2023 AMA Winter Academic Conference, Nashville, United States.
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Walsh, G.
(2021):
How can retailers sell more sustainable products? An analysis of effects of different assortment structures,
Gastvortrag an der University of Birmingham Business School (UK), 03.02.2021.
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Walsh, G.
(2020):
When getting too personal may hurt email-based recovery efforts,
Gastvortrag an der Copenhagen Business School (DK), 06.02.2020.
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Walsh, G.
(2019):
Interethnic bias in service encounters,
Gastvortrag an Loughborough University (UK), 22.05.2019.
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Walsh, G.
(2019):
Understanding Interethnic Service Encounters,
Gastvortrag an Università degli Studi di Bergamo (Italien), 08.10.2019.
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Walsh, G.
(2018):
Exploring the relationship between compensation size and recovery satisfaction after group service failures,
Gastvortrag an der Universität Augsburg, 10.01.2018.
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Walsh, G.
(2017):
Assessing the effectiveness of product return–prevention instruments: Evidence from a field study,
Gastvortrag an der Universität Koblenz, Koblenz, 25.01.2017.
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Walsh, G.
(2017):
Post service failure compensation,
Gastvortrag an der Alliance Manchester Business School (UK), 29.02.2017.
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Walsh, G.
(2016):
Relationships between service employees’ negativistic personality traits, emotional labor and job satisfaction—Evidence from two individualistic countries,
Gastvortrag an der Universität Koblenz, Koblenz, 06.07.2016.
